Submitting a Complaint

We aim to provide an excellent customer service, for this reason we take special care to handle any concerns and complaints you may have in order to improve our services.

  • Do you have a complaint;

If you have a complaint in regards to our services as insurance agents, you can submit a complaint form by clicking here.

If your complaint is related to the terms of your insurance contract, a claim or any other matter which is not related with the services we offer, please contact us to assist you in submitting a complaint directly to the insurance company.

  • The complaint has been submitted. What’s next?

As soon as we receive a fully completed complaint form, we will notify you within a reasonable time period, regarding the procedure. The person responsible for handling the complaint will not be directly related to the complaint as to ensure a fair investigation.   

  • When should I receive an answer?

The latest within 15 working days from the submission date of the complaint form. In case that further time is needed to process the complaint, we will notify you in time.

  • What if the answer is not satisfactory?  

You can always contact us to explain the reasons for your dissatisfaction. Moreover, you have the right to appeal to any out-of-court dispute resolution mechanisms under the relevant laws.